Política de reembolso

Warranty & Return Policy

1. 1-Year Limited Warranty

We enforce strict quality control for all PettiChat products. Every PettiChat device comes with a 1-year limited warranty that covers manufacturing defects of the product itself.

If the device malfunctions or experiences functional issues under normal daily use without human-induced damage, we will provide repair or replacement services for you.

This warranty does not cover faults resulting from man-made damage, unauthorized disassembly, water intrusion, accidental bumps, or improper use.

2. Resolution for Damaged, Defective or Incorrect Items Upon Delivery

Please inspect your package immediately after receiving it.

If your device has manufacturing defects, physical damage, or you receive an item/model inconsistent with your order, contact our support email support@pettichat.com without delay. We will promptly verify the issue and offer solutions including exchange or full refund.

3. Return Policy (15-Day Return Window)

All PettiChat devices purchased directly from our official website pettichat.com qualify for a 15-day return benefit.

You may submit a return and full refund request within 15 days after receiving your order if you are unsatisfied with the product.

Return Eligibility Requirements

The returned device and all accessories must remain intact, free of man-made damage, scratches or modifications, and in resalable condition.

4. Standard Return Process

Step 1: Pack the complete product and all accessories

Pack every item you received with your order to prevent return rejection caused by missing parts. The package must include:
  • PettiChat main device
  • Original charging cable
  • Collar
  • Original packaging (if kept)

Step 2: Submit an official return request

Send your return request to our official support email: support@pettichat.com. Your email must include the following information:
  • Order number
  • Email address used to place the order
  • Brief reason for return
  • Clear full photos of all items to be returned, proving the device and all accessories are intact

Step 3: Await approval and ship items following instructions

Once your request is approved, we will email you official return guidelines, including the designated return address and further operation instructions. Please send back your package strictly in accordance with the guidelines.
Return shipping note: All return shipping fees shall be borne by the buyer.

Step 4: Warehouse inspection & refund processing

After our warehouse receives and fully inspects your returned item, we will process your refund within 10 calendar days, and funds will be credited back to your original payment account.

5. Refund Timeline Support

If you do not receive your refund more than 10 days after our warehouse receives and inspects your returned item, feel free to contact us at support@pettichat.com for follow-up assistance.